Customer Service Representative

POSITION SUMMARY

We are seeking the following individual for our customer service department to serve as a liaison and provide support to customers by providing product/services information to fulfill the needs of our customers and ensure customer satisfaction.

RESPONSIBILITIES AND DUTIES:

• Perform all aspects of customer order processing
• Initiate, monitor, and coordinate high volume of email communications between customers, freight forwarders, and internal departments to ensure orders are processed accurately and delivered on time
• Handle customer returns and complaints.
• Respond to customer and sales force inquiries via phone and email
• Maintain and update customer requirements and account information in database / operating systems
• Monitor stocking levels at warehouses based on sales history and forecasts
• Place orders and track inbound container shipments from intercompany sites
• Clerical/administrative duties as needed

REQUIREMENTS / QUALIFICATIONS:

• Minimum three years’ experience in a Customer Service role dealing directly with customers and internal departments via phone and email (i.e., processing orders, samples, returns, account updates, general customer support, etc.). 
• Experience with overseas shipping and working with freight forwarders, preferred but not required
• Must be detail oriented, with ability to multi-task, prioritize and respond to high volume incoming orders and inquiries promptly and with accuracy
• Strong verbal and written communication skills to effectively interact with customers and co-workers
• Professional, team-oriented, pleasant attitude with strong desire to provide quality service and achieve customer satisfaction
• Proficient in Microsoft Excel
• Experience in database software/operating system (SAP)

PHYSICAL DEMANDS: Ability to work an eight (8) hour shift in an office environment.   Must have the ability to sit for long periods of time.  Will be required to use phone daily to answer customer needs.  Will be required to use computer daily to effectively complete job functions for entire shift.

WORK ENVIRONMENT: Office environment.